Customer Success Story

Customer Success Story

Customer Success Story

How Quecan Increased revenue with faster onboarding times

Learn how Quecan transformed their credit operations, reducing application processing time by 80% while maintaining rigorous standards.

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80%

Average Revenue Growth

From weeks to minutes

80%

Average Revenue Growth

From weeks to minutes

80%

Average Revenue Growth

From weeks to minutes

5-8

Hours Saved per Application

Through automation

5-8

Hours Saved per Application

Through automation

5-8

Hours Saved per Application

Through automation

10X

Return on Investment

Within first year

10X

Return on Investment

Within first year

10X

Return on Investment

Within first year

100%

Customer Satisfaction

Improved experience

100%

Customer Satisfaction

Improved experience

100%

Customer Satisfaction

Improved experience

About Quecan Distribution

Based in Montreal, Quecan Distribution has been a cornerstone of wholesale distribution since 1983, serving a diverse network of independent stores across the region. With an annual revenue of $30 million, they've built a reputation for reliability and excellence in distribution services. In recent years, Quecan has embarked on an ambitious digital transformation journey, focusing on modernizing their customer onboarding processes and streamlining internal operations to better serve their growing customer base.

About Quecan Distribution

Based in Montreal, Quecan Distribution has been a cornerstone of wholesale distribution since 1983, serving a diverse network of independent stores across the region. With an annual revenue of $30 million, they've built a reputation for reliability and excellence in distribution services. In recent years, Quecan has embarked on an ambitious digital transformation journey, focusing on modernizing their customer onboarding processes and streamlining internal operations to better serve their growing customer base.

About Quecan Distribution

Based in Montreal, Quecan Distribution has been a cornerstone of wholesale distribution since 1983, serving a diverse network of independent stores across the region. With an annual revenue of $30 million, they've built a reputation for reliability and excellence in distribution services. In recent years, Quecan has embarked on an ambitious digital transformation journey, focusing on modernizing their customer onboarding processes and streamlining internal operations to better serve their growing customer base.

Key Challenges

The problems Convoy Supply faced with their previous solution

Manual ERP Setup

Time-consuming process of manually setting up new customers in the ERP system

Manual ERP Setup

Time-consuming process of manually setting up new customers in the ERP system

Manual ERP Setup

Time-consuming process of manually setting up new customers in the ERP system

PDF Dependencies

Territory Sales Reps struggled with managing applications and coordinating with the credit team

PDF Dependencies

Territory Sales Reps struggled with managing applications and coordinating with the credit team

PDF Dependencies

Territory Sales Reps struggled with managing applications and coordinating with the credit team

Reference Verification

Time-intensive vendor and banking reference verification procedures

Reference Verification

Time-intensive vendor and banking reference verification procedures

Reference Verification

Time-intensive vendor and banking reference verification procedures

71%

Faster Onboarding

Reduced from 7 days to 2 days

71%

Faster Onboarding

Reduced from 7 days to 2 days

71%

Faster Onboarding

Reduced from 7 days to 2 days

100%

Digital Process

Elimination of paper forms

100%

Digital Process

Elimination of paper forms

100%

Digital Process

Elimination of paper forms

Real-time

ERP Integration

Automated customer setup

Real-time

ERP Integration

Automated customer setup

Real-time

ERP Integration

Automated customer setup

The Solution

The Solution

The Solution

Modernizing Credit Operations with NetNow

How NetNow transformed Quecan's operations

Digital Applications

Easily accessible digital credit application form with automated validation

Digital Applications

Easily accessible digital credit application form with automated validation

Digital Applications

Easily accessible digital credit application form with automated validation

ERP Integration

Direct integration with ERP system for automated customer setup

ERP Integration

Direct integration with ERP system for automated customer setup

ERP Integration

Direct integration with ERP system for automated customer setup

Automated References

Digital bank references with detailed cashflow analysis and automated trade references

Automated References

Digital bank references with detailed cashflow analysis and automated trade references

Automated References

Digital bank references with detailed cashflow analysis and automated trade references

The Results

The Results

The Results

Transformative Business Impact

The implementation of NetNow delivered significant improvements across Ashby Lumber's credit operations.

Faster Processing

5-8 hours saved per application

80% reduction in processing time

Instant trade reference collection

Faster Processing

5-8 hours saved per application

80% reduction in processing time

Instant trade reference collection

Faster Processing

5-8 hours saved per application

80% reduction in processing time

Instant trade reference collection

Business Impact

10X return on investment

Reduced exposure to bad debt

Improved customer satisfaction

Business Impact

10X return on investment

Reduced exposure to bad debt

Improved customer satisfaction

Business Impact

10X return on investment

Reduced exposure to bad debt

Improved customer satisfaction

Risk Management

Better credit decision accuracy

Reduced exposure to bad debt

Enhanced compliance

Risk Management

Better credit decision accuracy

Reduced exposure to bad debt

Enhanced compliance

Risk Management

Better credit decision accuracy

Reduced exposure to bad debt

Enhanced compliance

“NetNow's simple-to-use platform has made our onboarding process significantly faster. We can now open up credit accounts within 24hrs, without cutting any corners or taking large risks."

Samad Bhimani

Chief Operating Officer, Quecan Distribution

“NetNow's simple-to-use platform has made our onboarding process significantly faster. We can now open up credit accounts within 24hrs, without cutting any corners or taking large risks."

Samad Bhimani

Chief Operating Officer, Quecan Distribution

“NetNow's simple-to-use platform has made our onboarding process significantly faster. We can now open up credit accounts within 24hrs, without cutting any corners or taking large risks."

Samad Bhimani

Chief Operating Officer, Quecan Distribution

Let’s chat about about optimizing your Credit & Collections process

Sign up for a free trial of our platform today!

The Most Advanced Credit Application Platform

Working with the NetNow team has been an incredibly refreshing and positive experience. Their dedication to customer service is unmatched—they truly go above and beyond to ensure their solutions meet our needs and exceed our expectations.

Thomas Hogan • VP of Finance, Ashby Lumber

Trusted by

Let’s chat about about optimizing your Credit & Collections process

Sign up for a free trial of our platform today!

The Most Advanced Credit Application Platform

Working with the NetNow team has been an incredibly refreshing and positive experience. Their dedication to customer service is unmatched—they truly go above and beyond to ensure their solutions meet our needs and exceed our expectations.

Thomas Hogan • VP of Finance, Ashby Lumber

Trusted by

Let’s chat about about optimizing your Credit & Collections process

Sign up for a free trial of our platform today!

The Most Advanced Credit Application Platform

Working with the NetNow team has been an incredibly refreshing and positive experience. Their dedication to customer service is unmatched—they truly go above and beyond to ensure their solutions meet our needs and exceed our expectations.

Thomas Hogan • VP of Finance, Ashby Lumber

Trusted by