Customer Success Story
Customer Success Story
Customer Success Story
How Convoy Supply reduced the time & cost to on-board new customers
Learn how Convoy Supply transformed their credit operations, reducing application processing time by 80% while maintaining rigorous standards.
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Book Demo
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About Convoy Supply
Convoy Supply stands as one of North America's largest building materials distributors, operating over 40 locations across the United States and Canada. With a large credit team and dispersed sales force, having a robust credit management system is crucial to their operations. Despite using a major solution provider, their previous credit management system wasn't tailored to their specific needs, leading to inefficiencies and delays in their credit operations.
About Convoy Supply
Convoy Supply stands as one of North America's largest building materials distributors, operating over 40 locations across the United States and Canada. With a large credit team and dispersed sales force, having a robust credit management system is crucial to their operations. Despite using a major solution provider, their previous credit management system wasn't tailored to their specific needs, leading to inefficiencies and delays in their credit operations.
About Convoy Supply
Convoy Supply stands as one of North America's largest building materials distributors, operating over 40 locations across the United States and Canada. With a large credit team and dispersed sales force, having a robust credit management system is crucial to their operations. Despite using a major solution provider, their previous credit management system wasn't tailored to their specific needs, leading to inefficiencies and delays in their credit operations.
Key Challenges
The problems Convoy Supply faced with their previous solution
Fragmented Process
Credit application process was disjointed and inefficient
Fragmented Process
Credit application process was disjointed and inefficient
Fragmented Process
Credit application process was disjointed and inefficient
Delayed Updates
Weeks of delays when requesting product updates or changes
Delayed Updates
Weeks of delays when requesting product updates or changes
Delayed Updates
Weeks of delays when requesting product updates or changes
Poor Experience
System limitations led to suboptimal customer experience
Poor Experience
System limitations led to suboptimal customer experience
Poor Experience
System limitations led to suboptimal customer experience
80%
Faster Processing
Reduction in Processing Time
80%
Faster Processing
Reduction in Processing Time
80%
Faster Processing
Reduction in Processing Time
95%
Sales Team Adoption
Leading to faster customer onboarding
95%
Sales Team Adoption
Leading to faster customer onboarding
95%
Sales Team Adoption
Leading to faster customer onboarding
24h
Implementation Time
Fast & Easy onboarding of the software
24h
Implementation Time
Fast & Easy onboarding of the software
24h
Implementation Time
Fast & Easy onboarding of the software
The Solution
The Solution
The Solution
Modernizing Credit Operations with NetNow
Convoy Supply implemented NetNow's comprehensive credit management platform to transform their entire credit process.
Digital Application Forms
Fully digital, user-friendly forms with automated validation
New processing time: 15 minutes
Digital Application Forms
Fully digital, user-friendly forms with automated validation
New processing time: 15 minutes
Digital Application Forms
Fully digital, user-friendly forms with automated validation
New processing time: 15 minutes
Automated References
Automated collection and verification of trade references
New processing time: 0 minutes of manual work
Automated References
Automated collection and verification of trade references
New processing time: 0 minutes of manual work
Automated References
Automated collection and verification of trade references
New processing time: 0 minutes of manual work
Instant Bank Verification
Real-time bank data verification and analysis
New processing time: Instant results
Instant Bank Verification
Real-time bank data verification and analysis
New processing time: Instant results
Instant Bank Verification
Real-time bank data verification and analysis
New processing time: Instant results
Streamlined Communication
Centralized platform for all credit-related communication
New processing time: 2 minutes for updates
Streamlined Communication
Centralized platform for all credit-related communication
New processing time: 2 minutes for updates
Streamlined Communication
Centralized platform for all credit-related communication
New processing time: 2 minutes for updates
The Results
The Results
The Results
Transformative Business Impact
The implementation of NetNow delivered significant improvements across Ashby Lumber's credit operations.
Faster Processing
5-8 hours saved per application
80% reduction in processing time
Instant trade reference collection
Faster Processing
5-8 hours saved per application
80% reduction in processing time
Instant trade reference collection
Faster Processing
5-8 hours saved per application
80% reduction in processing time
Instant trade reference collection
Business Impact
10X return on investment
Reduced exposure to bad debt
Improved customer satisfaction
Business Impact
10X return on investment
Reduced exposure to bad debt
Improved customer satisfaction
Business Impact
10X return on investment
Reduced exposure to bad debt
Improved customer satisfaction
Risk Management
Better credit decision accuracy
Reduced exposure to bad debt
Enhanced compliance
Risk Management
Better credit decision accuracy
Reduced exposure to bad debt
Enhanced compliance
Risk Management
Better credit decision accuracy
Reduced exposure to bad debt
Enhanced compliance
“Switching from our previous Credit Management provider to NetNow was a great decision. We’ve received a top-notch experience working with their team. The product is incredible, and the level of professionalism and communication has been better than any other vendor we’ve worked with”
Kenna
Credit Manager
“Switching from our previous Credit Management provider to NetNow was a great decision. We’ve received a top-notch experience working with their team. The product is incredible, and the level of professionalism and communication has been better than any other vendor we’ve worked with”
Kenna
Credit Manager
“Switching from our previous Credit Management provider to NetNow was a great decision. We’ve received a top-notch experience working with their team. The product is incredible, and the level of professionalism and communication has been better than any other vendor we’ve worked with”
Kenna
Credit Manager
The Most Advanced Credit Application Platform
Trusted by
Working with the NetNow team has been an incredibly refreshing and positive experience. Their dedication to customer service is unmatched—they truly go above and beyond to ensure their solutions meet our needs and exceed our expectations.
Thomas Hogan • VP of Finance, Ashby Lumber
Ready to modernize your credit process?
Sign up for a free trial of our platform today!
The Most Advanced Credit Application Platform
Trusted by
Working with the NetNow team has been an incredibly refreshing and positive experience. Their dedication to customer service is unmatched—they truly go above and beyond to ensure their solutions meet our needs and exceed our expectations.
Thomas Hogan • VP of Finance, Ashby Lumber
Ready to modernize your credit process?
Sign up for a free trial of our platform today!
The Most Advanced Credit Application Platform
Trusted by
Working with the NetNow team has been an incredibly refreshing and positive experience. Their dedication to customer service is unmatched—they truly go above and beyond to ensure their solutions meet our needs and exceed our expectations.
Thomas Hogan • VP of Finance, Ashby Lumber
Ready to modernize your credit process?
Sign up for a free trial of our platform today!
Modernizing credit applications for the digital age.
42 Broadway, Suite 12
New York, NY 10004
Products
Solutions
© 2025 NetNow. All rights reserved.
Modernizing credit applications for the digital age.
42 Broadway, Suite 12
New York, NY 10004
Products
Solutions
© 2025 NetNow. All rights reserved.
Modernizing credit applications for the digital age.
42 Broadway, Suite 12
New York, NY 10004
Products
Solutions
© 2025 NetNow. All rights reserved.